Frequently Asked Questions

Everything you need to know about your next vintage-inspired timepiece.

Where do you ship from and how long does it take?

We ship worldwide from our logistics hubs. Orders are typically processed within 24-48 hours, and international shipping generally takes 3 to 7 business days via DHL Express.

What is your return policy?

We offer a 14-day return window for unworn watches in their original packaging. Please ensure the protective plastic stickers remain intact to qualify for a full refund.

Are Dan Henry watches covered by a warranty?

Yes, every Dan Henry timepiece comes with a one-year international warranty that covers manufacturing defects from the date of purchase.

Are the watches water-resistant?

Most of our models feature water resistance ranging from 50m to 200m. Please check the specific technical specifications on the product page for your chosen model before exposure to water.

What kind of movements are used in the watches?

We use high-quality, reliable movements from reputable manufacturers like Seiko and Miyota, including both mechanical automatic and Meca-quartz chronographs.

Do I have to pay import duties and taxes?

For international orders, customers are responsible for any customs duties or VAT applied by their local government upon arrival in the destination country.